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Services & Amenities Offered by Vietnam Airlines HAK Terminal
| Business Class | Premium Economy Class | Economy Class |
| Check-in Service | Online Check-in | Luggage Allowance |
| In-flight Entertainment | Personal TVs | Movies |
| Refreshments | Meals | Snacks |
| Personal Care Bags | Lounge Access | Assistance for Special Needs |
| Frequent Flyer Program | Lotusmiles | In-flight Magazines |
| Booking Services | Booking Cancellations | Refund Processing |
| Pre-departure Arrangements | Parking Services | Transportation Services |
| Customer Support | Lost & Found Services | Feedback and Complaints Handling |
